FAQ’ s – Frequently Asked Questions


Please use my FAQ’s below which will hopefully answer any of your concerns. If your question is not answered here, please get in touch. I’m happy to help, advise and answer any questions.

Are locksmiths registered with the Police?

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No – The police have no “register” of Locksmiths nor are there any obligations for a locksmith to be registered. The police will inform you that they cannot recommend any particular locksmith so as to remain impartial.

Where can I get a recommendation for a locksmith?

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One good way is to ask friends and family if they have used a locksmith before. You could post on social media and ask for recommendations or search online. A good search term would be “a locksmith near me” and I would recommend avoiding the first few ads which will appear at the top of search results, as these are often national companies who charge much more than your local locksmith.

Do locksmiths have to be qualified?

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There are no compulsory government or national qualifications for locksmiths, however there are OFQUAL diplomas for locksmiths should they wish to take the course.
There are also some private locksmith training companies who offer their own “qualifications”, but these should really be seen as a certificate of competing a training course rather than a qualification.

How do I know I can trust a locksmith?

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Do your research – A good, genuine, professional locksmith will be more than happy to provide you with references or guide you to their online customer reviews such as Facebook or google reviews.
Some Locksmiths will voluntarily pay to be a member of a trade website such as Trust a Trader, however this is not compulsory and comes at a substantial cost to a locksmith. So if a locksmith chooses not to be a member of such a trade website, then this is most likely because of the financial implications rather than a reflection of his or her professionalism and competence.
Also, call the locksmith and speak to them, they will be more than happy to offer free help and advice and it’s a good opportunity for you to judge for yourself after having a chat with them.

How much do locksmiths charge?

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Depending upon the job, a locksmiths price will vary. Also, where you in the country you live will affect prices. Some areas of the country are more expensive to live in than others, London being a prime example, and this will be reflected in the price. Some locksmiths may quote you for labour plus parts, others may charge an hourly rate and others will have a fixed “all in” price.
The threshold for VAT registration is quite high and some locksmiths may not charge VAT. It’s best to get in touch with your local locksmith and agree prices before work begins.

What services do locksmiths offer?

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A locksmith can offer a wide range of services from a basic lock change, free help and advice / home visits, to commercial and auto locksmith services and CCTV. Which services they offer is their choice and will vary from one locksmith to another.

What is an anti snap lock?

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I’m not too keen on the term “anti snap” because I think that gives the impression that a lock cannot be snapped, when in fact all locks can be snapped. The important thing with euro cylinders is the protection it offers after an attack.
A budget lock or standard security lock will have a section which is designed to snap away if gripped with mole grips for example. However, a burglar can easily access the rest of the lock in order to snap away the remaining part and gain access to the central cam and unlock the door. You would expect to pay between £15 and £45 for a budget lock.
The high security lock, Brisant Ultion, will offer much more protection after an attack. It too has a breakaway section but when an attack is detected, the central cam of the lock goes into lockdown mode. Should the burglar persist with the lock and eventually gain access to the cam, he won’t be able to unlock the door as the cam has been locked down by hidden firing pins. You would expect to pay around £65 for a high security euro cylinder lock installing.

Should I change my locks if I move home?

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Absolutley! When you move into your new home, changing the locks should be at the top of your to do list. Do you know how many keys exist for your home? and who has those keys? If your home was to be burgled by someone who is in posession of a key, your home insurance provider will not pay out. GR & Son Locksmiths can be there on your moving day to change the locks so you have the peace of mind that only you have keys to your home.

Should I change my locks if I lose a set of keys?

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Yes! You may think it unlikely for someone to find your keys and for them to know which house the keys are for, but you don’t know who is going to find your keys, and where. It’s better to be safe than sorry and don’t forget, if you are burgled by someone who is in posession of a key, your home insurance won’t pay out.

What is lock snapping?

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Lock snapping is a method used by burglars to gain access to a property. Lock snapping happens to UPVC or composite doors fitted with a euro cylinder. This method of entry has been around for a number of years and initially exploited a flaw in the design of euro cylidner locks. Over time however, the design of euro cylinder locks has become more advanced and the high security locks such as the Ultion 3* Sold Secure Diamond, now offer protection, even after a snap attack.